How To Tell An Employee To “Get It Together, Or Get Out” Tactfully

OKAY.  So you have an employee that’s not performing.  In fact, not only is he not performing, he’s being confrontational to other employees and is causing your work environment to be hostile.  If you’re a manager, you need to address this issue – STAT.

SO WHAT DO YOU DO???

           

First, you should know that it is always a good idea to relay bad news with something positive first.  Bad news should never be sugarcoated, but it is okay to soften the blow.  The last thing anyone wants is to add stress to someone who is already having issues.  If the employee has been with the company for a short period of time, then that is a small indicator that he must have done something right at some point to have survived.  Let’s face it…had he performed and behaved this way at the start of his employment, he would have been given ultimatum - also known as the BOOT a long ago. 

           

            First, think about whether you can give him some positive feedback about his past performance.    I would begin the discussion with “appreciation” and a “compliment” by telling him that it was his expertise and willingness to work with a team that got him hired.  I would ask him if there were something in his personal life that could be causing the decline in his performance and confrontational behavior. 

            Oftentimes, people are unable to leave their personal matters and emotions at home or check them at the office door before they come in to work.  Next, I would ask if there was some work reason why he has changed.  Perhaps he is not receiving enough support from his teammates. 

            Finally, I would help determine whether there is what Abigail and Cahn call a “work-life conflict” which means that he may be having a hard time managing his family and his work demands.  Many times one cannot complete a job without support or information from someone else.  This form of conflict resolution is what Roebuck (2006) calls the “indirect approach” (p. 88). 

            I would expect his response to be positive and calm since that is the manner in which I would begin the discussion.  If I begin the meeting by telling him about all the things he had done wrong, he would become defensive and probably angry.  I would enforce the fact that his confrontational behavior is equivalent to bullying and would not be tolerated. 

            I would deliver the ultimatum by telling him he had two options.  Either he could attempt to resolve what is causing the behavior if he wants to stay, or he could continue his substandard performance and confrontational behavior and no longer have a place on our team. 

References:

Cahn, D.D., & Abigail, R.A. (2007). Managing conflict through communication (4th ed.). Boston, MA

Roebuck, D.B. (2006).  Improving business communications skills (4^th ed.). New Jersey: Pearson Prentice Hall.   

The Internet is a Good Source of Vitamins...I mean Video

Bloggers don’t offer any real evidence or support that what they are saying is true or whether it makes sense (not me, of course.  Everything I say makes sense - including this post's title).  Blogs can be insightful and intelligent or be the ravings of a mad writer. They are intended for people who are interested in what the blogger has to say.   However, blogs can be powerful tools in marketing.  A customer can spread his or her satisfaction or dissatisfaction of goods and services by blogging about it, and some other medium can pick it up.  Before long, thousands of people are reading about it. 

Such was the case of the dissatisfied Comcast customer that videotaped a repairman sleeping and posted it.  After the video wound up on MSNBC, about 200,000 people saw it (Shin, et. al., 2008).  Practically everyone has a video phone or camera today.  Anything can be captured and sent to the internet.  Just know that this blog is different. 

This blog is for you to release, restore and revive.  Release the issue that has been bothering you about the world.  Did someone bump you in the shoulder without saying excuse me?  Restore yourself to confidence in knowing there are still loving, warm people out there.  Revive your faith in the fact that there are still caring people out there whose brains have not permanently melted into their headphones.  There is always a point of view you hadn’t considered.  How about considering mine?  Tell me something. Your response is welcome.

Reference:

Cameron, G. T., Wilcox, D. L., Reber, B. H., & Shin, J. H. (2008), Public relations today: managing competition and conflict. Boston: Pearson.

  

WORD! Why Newspapers and Magazines are Still Heavy Hitters

Most newspapers are intended for specific towns and cities, even though they are popular in others.  Newspapers such as USA Today are intended for people interested in issues that affect the country.  Newspapers have a special place in my heart.  They can now be read online, but there is nothing like unfolding a piece of material big enough to use as a tablecloth and reading from it.  The ads used in newspapers can be as small as a thumb or as large as a poster.  Magazines, on the other hand, target specific issues and people – for example, people over 50, women over 40, new mothers, working mothers, home engineers (stay-at-home-moms), body builders, and teens, are just a fraction.  Do you think you need psychological help?  Pick up Psychology Today.  Love technology?  Pick up Wired.  Love to travel?  Pick up Cruisin.’  The list is endless.  My favorite magazine of all time is, well, TIME.  The writers’ talent is immeasurable.  I have to actually get out a dictionary every time I read it!  Well, I don’t actually get out a dictionary.  I write down the word then look it up on the internet.  Now, some people would not want to read a magazine that makes them feel like they’re in school, but can’t magazines be used as education tools?  Ads in this sort of media technology are more personal.  The colors are vivid, up-close, and personal.  We want to look like them.  We want to feel how they feel in what they’re wearing, driving, and eating.  We can even sample colognes from them! What is your favorite magazine and why? 

That's my SONG!

Did you know radio can be broadcast from practically anywhere?  Since radio listeners are interested in stations that play the songs they like, ads and news are designed for specific listeners.  For example, one would perhaps hear about the sale of horse on a country radio station or the opening of a Tyler Perry movie on a station frequented by African-Americans.  Just kidding!  That is not to say that certain groups of people don’t like certain types of songs.  I know several people over 45 who love rap music, and I know people under 20 who like Blues songs.  However, for the most part, music and news is brought to us 24 hours a day, seven days a week.  Radio commercials can be just as powerful as television commercials.  Overall, the audio news release (ANR) is the most effective of them all.  Since the radio reaches “94 percent of Americans age 12 and older.”  They are no more than 60 seconds, but they can be extremely powerful.  An ANR I heard recently goes a bit like this (not verbatim):

Telephone ringing

Answering machine answers

Male voice is heard:  “Hello, this is Mike (sic).  I can’t come to the phone right now because I’m beating my child.  Please leave a message after the beep.”

Then, an announcer tells the listeners that finding out that a child is being abused is not that simple, and that we need to be alert and to report any suspicious abuse.  It certainly heightened my awareness of the issue.  Radio is powerful!

Reference:

Cameron, G. T., Wilcox, D. L., Reber, B. H., & Shin, J. H. (2008), Public relations

               today: managing competition and conflict. Boston: Pearson.

Ah, TV!

Television is the number one technology created partly for media exposure.  The other part is for brainwashing.  (What?  You didn’t know you had to have the latest IPhone or you’d die?)  Today, news and information in the United States is fed 24 hours a day from all over the world.  Television is used to entertain, showcase goods and services, and influence spending.  Television is intended to reach a large number of people of all ages, ethnic groups, and backgrounds.  We have loved television since the first day it was born to public broadcasting in the United States in the 1930s to its explosion of color in 1950s to its mega empire today known as cable.  But what does television really do to us?  If we ingest the right amount, we can become informed, intelligent human beings, yet too much of it turns our brains to mush.  We begin to accept things that, if done in the real world, would get us put in jail.  Television can harden us to bad behavior and language.  It can make women think it is OKAY to dress in video costume while shopping for groceries and make men think it is OKAY to go bankrupt buying the next biggest, fastest car, electronic, or “IT” thing.  Television is so powerful, it can shape the way we think about a certain group of people even without getting to know them.  TV is a wonderful powerhouse of technology yet has so much potential to turn us bad.  Question for you TV buffs (or couch potatoes as you’re fondly called):  Is there a way I can create a channel that plays only the types of shows I like – similar to selecting special music for an IPod? I would LOVE to hear from you.